Blog

May 26, 2017

Hurricane Season Begins June 1: Resolve to be Resilient

With hurricane season starting June 1st, we are officially in the ‘hurricane prep’ season. Now is the time to take responsibility to enable your business to continue to operate through whatever storm it is forced to weather. We will work with you to develop a comprehensive plan to ensure that your organization can to continue to deliver your products or services at acceptable predefined levels following a disruptive incident, and ensure optimized, speedy recovery and restoration of your data and applications.

To prepare your business for hurricane season, Bluetowne will work with you to:

Review and validate your disaster recovery plan
Review and validate your business continuity plan
Verify backups are running and test restores
Verify your team is prepared for work stoppage and resumption tasks
Validate your IT infrastructure is sound, up-to-date and stable

All too often, we find that companies overrate their level of readiness. When an emergency or disruption hits – chaos and confusion ensue, rather than quick response and recovery. Resolve to be resilient by carving out some time to focus on your preparedness efforts.

Our mission is to support you, so let us know how we can assist by giving us a call at 843.352.0130 or shoot us an e-mail.

lmitchum

May 25, 2017

Team Bluetowne Gives Back to Ronald McDonald House of Charleston

Team Bluetowne had a lot of fun serving dinner to the families at the Ronald McDonald House of Charleston last night! We feel honored to participate in such an amazing cause, and to help make the journey a little easier for families with children in the hospital.

The Ronald McDonald House opened its doors 33 years ago as a home away from home where families stay while their children undergo extensive medical treatment. Today, the House is able to serve 32 families every single night.

Here, parents and children lead a life as normal as possible during their traumatic times without the financial burden of costly hotel and travel expenses. The Ronald McDonald House offers these families’ comfortable beds, hot meals, a caring staff, and a four-legged friend, Gardy, all just steps from the hospital.

There are many ways to get involved as a volunteer, including preparing a meal or donating items off of the House’s wish list.

lmitchum

May 5, 2017

Taco Boy Partners with Bluetowne For Advanced Network Design and Ongoing Managed Services

“It is critically important to us to have a go to partner that answers when we pick up the phone to call them about a problem. Every time we contact Bluetowne – at any time of day or on the weekends – they respond. Bluetowne also takes a proactive approach to our relationship, making recommendations to constantly help our business progress. We place a lot of stock in that kind of value engineering, and know that we don’t just have a provider, but a partner for the long haul.” – Director of Operations | Owner, Taco Boy

THE CLIENT

Taco Boy is a local, authentic Taqueria/Cantina serving tacos with innovative fillings, frozen cocktails and other delicious menu items in a funky, vibrant setting. Taco Boy currently has two locations, with one on the upper peninsula in downtown Charleston, SC and the other on Folly Beach. A third location is currently in the works and slated to open soon in Summerville, SC.

THE CHALLENGE

Taco Boy is a fast-paced environment that serves a heavy volume of patrons at each of its locations, and downtime due to technology hiccups or waiting for an IT issue to be resolved is not an option, as it translates to frustration and lost revenue. Taco Boy knew they needed a partner with a reputation not only for innovative solutions that drive better business outcomes, but for remarkable customer service and lightening fast response times. Taco Boy also needed a solution to store, manage and back-up their critical data, and the ability to access this information from any location.Read More

lmitchum

April 17, 2017

Lucey Law Firm Partners with Bluetowne to Modernize Infrastructure and Receive Ongoing Managed Services to Support Its End-Users

” After partnering with Bluetowne our productivity has greatly increased and we’re receiving better, more responsive support. It’s easier and more efficient to securely access critical information both in the office and while working remotely—whether from home in the evenings or from a courtroom in another city.” – Attorney, Lucey Law Firm

THE CLIENT

Lucey Law Firm was founded in 1991 and is located across from Shem Creek in Mount Pleasant, SC. The firm focuses on Plaintiffs’ lawsuits in Defective Construction, Contract and Financial Disputes, Special Torts and other trial work such as insurance claims, condemnations and legal malpractice. Lucey Law is proud to have achieved the largest construction verdicts and actual recoveries in the State of South Carolina for its clients. Additionally, the firm has successfully handled and/or tried to a verdict numerous other complex cases, yielding substantial recoveries to their clients.

THE CHALLENGE

Lucey Law’s current infrastructure had been pieced together over the years, and lack of a strategic design and best-in-class technologies was greatly affecting end-user productivity, flexibility and ease of management. The firm was also working with another local provider that was lacking in their response time and effectiveness in fixing the root cause of issues, which proved frustrating and time consuming. Lucey Law knew they needed a new partner who could provide strategic direction for their IT initiatives, modernize and streamline their infrastructure, and then support it with a high level of responsiveness and expertise.Read More

lmitchum

February 15, 2017

Bluetowne is Hiring! | SALES ACCOUNT EXECUTIVE

Opportunity is Knocking

Bluetowne, a rapidly growing, full-service information technology solutions provider, is seeking an exceptional Sales Executive to join its team in Charleston, SC. This is a tremendous opportunity for a sharp, dynamic and ambitious sales professional to lead the company’s growth throughout the Charleston market and greater Southeast region.

As a leader within Bluetowne’s sales team and a member of the Leadership Team, you will be responsible for identifying, developing, and closing new business, providing exceptional customer service, nurturing customer contacts for the purpose of maintaining the relationship and driving referral business, and expanding Bluetowne’s reach within strategic industry vertical markets. The ideal candidate will have experience managing all phases of the sales lifecycle from prospecting and closing to managing clients in complex IT solution environments. You must understand that each client has very different needs, and be able to recommended tailored solutions and services based on a deep knowledge of Bluetowne’s portfolio of offerings to help each achieve their unique business goals.

The ideal candidate will also be a resourceful self-starter who is motived to generate new clients and accelerate revenue for the company. Self-confidence is a must, coupled with a keen sense to know when to pull in fellow team members for additional support or expertise. The Sales Executive will be backed by ongoing investment and support in sales and marketing tools and infrastructure.

This position offers a commission-only based structure with limitless earning potential. The thought alone can strike terror into the hearts of many, but this should excite and motivate the ideal candidate! A combination of commission plus a base salary will follow based on individual performance. You will help shape your own role and success in the company, and together we will elevate Bluetowne to the next level. Read More

lmitchum

February 9, 2017

A big THANK YOU!

A big THANK YOU to our clients who took the time to respond to Bluetowne’s 2017 Kick Off Survey! Honest feedback is priceless in helping us to continually hone our delivery to ensure remarkable customer service and value that exceeds our client’s expectations.

Bluetowne pledged to give to the NICU at MUSC for every survey returned, and we were able donate a high tech momaRoo infant swing today – an item in high demand used to soothe the infants being cared for in the NICU. Supporting MUSC is a cause near and dear to our team, and we sincerely thank our clients for their part in helping to make this donation happen.

Eric Hartley & Liz Mitchum of Bluetowne, along with NICU graduate Henry Mitchum, deliver donation to NICU at MUSC.

lmitchum

Bluetowne Blog, Case Studies

February 6, 2017

Zinus, Inc. Partners with Bluetowne to Design, Configure and Deploy Wireless Infrastructure for New 460K sq. ft. US Distribution Center

“One of the reasons I chose Bluetowne is because they spent a lot of time on site understanding our infrastructure prior to winning the project. I wanted to partner with a company that actually cares about what they do—and with Bluetowne it was clear that they’re not just about selling services and moving on. I greatly value our ongoing relationship and the high level of responsiveness, and cannot tell you how much peace it gives me knowing Bluetowne will handle anything that comes along.” – Jerrin James, Head of Logistics and Supply Chain Operations, Zinus, Inc.

THE CLIENT

As the pioneers in comfort innovation, Zinus’ patented compressed and rolled mattresses were one of the first on the market, over 20 years ago. They have shipped millions of mattresses and beds through their major distributors that include Amazon, Wayfair, Target, Sam’s Club and Wal-Mart. With production in their own factory in Xiamen, China, corporate offices are located in Seoul, Korea with the US corporate office and distribution center in Northern California. Rapidly expanding and in need of an additional US distribution center, Zinus locked in 460K sq. ft. of warehouse and office space in Summerville, SC.

THE CHALLENGE

Zinus had a timeframe of two weeks to design, configure and deploy a wireless infrastructure across the 460K sq. ft. of high-volume warehouse and office space, and needed a partner that could execute swiftly and accurately. It was imperative that the wireless infrastructure could immediately support full operations on the specified go live date without any hiccups.

THE SOLUTION

Bluetowne meticulously conducted a wireless survey of the entire warehouse over multiple site visits, and delivered a design using best-in-class technologies that would support Zinus’ critical performance requirements. As part of the solution Bluetowne configured and installed 47 Cisco Meraki ruggedized dual-band wireless access points, strategically placed for optimum performance and coverage both inside the facility and extending outside the loading dock area to cover the freight containers. 5 Cisco Meraki PoE network switches were installed to power the wireless access points, provide L3 routing for multiple networks, cloud managed visibility and control down to the port level, and data collection and monitoring of the end-points connected to each switch. The solution also required 5,800 ft. of copper and fiber optic cabling that was run throughout the warehouse. Bluetowne provides Zinus with ongoing infrastructure managed services to support the solution and ensure optimal performance though proactive monitoring, maintenance and remediation.

THE RESULT

Zinus has a solid, high functioning wireless infrastructure that supports the high demands of its daily operations, including the continuous connectivity of 100 handheld scanners throughout the facility campus. With Bluetowne’s infrastructure managed service offering, Zinus enjoys peace of mind knowing any issues will be taken care of before they impact operations. The solution achieved such desirable results, Zinus is planning to partner with Bluetowne to deploy a similiar wireless infrastructure in its Northern California distribution center.

Download PDF version here.

lmitchum

January 17, 2017

Bluetowne Launches White Label Help Desk Offering

Through a partnership with Bluetowne your company is able to immediately expand your portfolio to include an end-user Help Desk support offering under your brand. Bluetowne delivers unparalleled service and support to your customers, and you realize the resulting recurring monthly revenue.

branded-white-label-support_no-words MT. PLEASANT, S.C. – January 17, 2016 – Bluetowne, a leading provider of innovative information technology solutions and infrastructure managed services, today announced the launch of its White Label Help Desk offering. Through a partnership with Bluetowne, companies such as MSP’s and consulting firms are able to immediately expand their portfolio to include an end-user Help Desk support offering. The Help Desk offering is powered by Bluetowne’s service delivery team and backed by its highly successful track record in delivering unparalleled help desk support and customer service. The partnering companies enjoy an expanded services portfolio and Help Desk offering under their brand, along with the resulting recurring monthly revenue. There is zero investment or ramp-up time to take the offering to market.Read More

lmitchum

January 9, 2017

Bluetowne Achieves Cisco Select Certified Partner and Small and Midsize Business Specialization

Cisco Select Certified

MT. PLEASANT, S.C. – January 9, 2017 – Bluetowne, a leading provider of innovative information technology solutions and infrastructure managed services, today announced it has met all the requirements to renew its Cisco Select Certified Partner designation and its Small and Midsize Business Specialization—designations that reflect Bluetowne’s business expertise to successfully design and deploy Cisco solutions to small and medium-sized business customers.

To earn Select Certification, Bluetowne fulfilled the training and exam requirements of the SMB Specialization, demonstrating that the company has invested in achieving the sales and technical skills needed to deliver integrated network solutions tailored for the SMB market. Bluetowne also met the personnel, training, and post-sales support requirements set forth by Cisco.Read More

lmitchum

December 14, 2016

By the Numbers: Microsoft Patch Tuesday

windows8patchtuesday The final patch Tuesday of 2016 has arrived. Yesterday, Microsoft released their monthly set of security bulletins designed to address security vulnerabilities within their products. This month’s release contains 12 bulletins addressing 48 vulnerabilities. Six bulletins are rated critical and address vulnerabilities in Internet Explorer, Edge, Microsoft Graphics Components, Microsoft Uniscribe, and Adobe Flash Player. The remaining seven bulletins are rated important and address vulnerabilities in various Windows components including kernel, crypto driver, and installer.

Not sure if you’re protected? Bluetowne can help! 843.352.0130 or [email protected].

Bulletins Rated Critical

Microsoft bulletins MS16-144 through MS16-148 and MS16-154 are rated as critical in this month’s release.

lmitchum

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